Mental health is like a fingerprint – we all go through different experiences and different emotions.

This explains why: when two people witness a crime, the explanation of what happened from the two individuals will be different – the basics will be the same but the explanation and the experience of the crime will be different. And this isn’t because they have seen something different, but because they have experienced it differently. People in the workplace say and do things that may have an impact on other individuals. To understand this fully as line managers, we need to accept that different individuals can be impacted differently from the same experience.