Privacy Policy
Privacy Policy
Last updated: 12 August 2026
Red Umbrella Bespoke Mental Healthcare Ltd ("Red Umbrella", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website at https://www.red-umbrella.co.uk/ (the "Website"), contact us, sign up to receive communications from us, or otherwise interact with our Website.
Red Umbrella Bespoke Mental Healthcare Ltd is a company registered in England and Wales under company number 11517587. Our registered office is 18 The Triangle, Nottingham, Nottinghamshire, NG2 1AE.
1. Information we collect
We may collect personal information that you provide to us when using the Website, including:
Your name
Email address
Telephone number
Company or organisation name
Information contained within enquiries or messages you send to us
Information you provide when subscribing to our mailing list or newsletter
Any other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit the Website, including:
IP address
Browser type and version
Device type
Operating system
Approximate location
Pages you visit and how you interact with the Website
Referring website or source
Date and time of visits
Other information collected through cookies and similar technologies
Where appropriate, this information may be collected in an anonymised or pseudonymised form.
2. How we use your information
We may use personal information for the following purposes:
To respond to enquiries and requests submitted through our Website
To communicate with you about our services
To provide information, quotations or other services you have requested
To manage relationships with existing and prospective customers
To send newsletters, industry news, company updates and other marketing communications where you have agreed to receive them
To improve and develop our Website, services and user experience
To understand how visitors use our Website
To monitor Website performance and security
To comply with legal and regulatory obligations
To prevent fraud, misuse or other unlawful activity
To protect our rights, property and users
We will only use your personal information where we have a lawful basis for doing so under applicable data protection legislation.
3. Lawful basis for processing
Depending on the circumstances, we may process your personal information on one or more of the following lawful bases:
Consent
Where you have given us permission to process your information for a specific purpose, such as receiving certain marketing communications or consenting to non-essential cookies.
Contract
Where processing is necessary to enter into or perform a contract with you.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include responding to business enquiries, managing relationships with customers and prospective customers, improving our services and maintaining the security of our Website.
Legal obligation
Where we need to process information to comply with a legal or regulatory requirement.
4. Marketing communications
If you choose to subscribe to our newsletter or other marketing communications, we may use your name and email address to send you information such as:
Industry news
Company updates
Expert insights
Information about our services
Events, webinars and training opportunities
You can unsubscribe from marketing communications at any time by using the unsubscribe link contained in our emails or by contacting us directly.
We will not send you direct marketing communications where we are not legally permitted to do so.
5. Contact forms
When you submit information through a contact form on our Website, we may collect information such as your name, email address, telephone number, company name and the contents of your enquiry.
We use this information to respond to your enquiry and, where appropriate, to discuss our services with you.
Please do not submit sensitive personal information through a general contact form unless specifically requested and appropriate.
6. Sensitive and health information
Red Umbrella provides services relating to mental health and wellbeing. However, the Website itself is primarily intended to provide information about our business, services and training.
You should avoid submitting information about your own or another person's health, mental health or other sensitive personal information through general Website contact forms unless this information is specifically requested for a particular service.
Where Red Umbrella processes health information or other special category data as part of a specific service, such processing will be subject to the applicable privacy information, contractual arrangements and legal requirements relating to that service.
7. Cookies and similar technologies
Our Website uses cookies and similar technologies.
Cookies are small text files that may be placed on your device when you visit a website. They can be used to make websites function correctly, remember preferences, understand how visitors use a website and, where permitted, support marketing activities.
We may use different categories of cookies, including:
Strictly necessary cookies
These cookies are required for the Website to function properly and cannot normally be disabled through our cookie management tools.
Analytics cookies
These cookies help us understand how visitors use our Website, for example which pages are visited and how users navigate around the Website.
Marketing and third-party cookies
Where applicable, these cookies may be used by third-party services to measure marketing activity or provide embedded content.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can change your cookie preferences or block cookies through your browser settings or our cookie consent mechanism.
8. Google Analytics and Google Tag Manager
We may use services provided by Google, including Google Analytics and Google Tag Manager, to help us understand how our Website is used and to manage certain Website tags and technologies.
These services may collect information such as your IP address, device information, browser information and information about how you interact with our Website.
Where required, we will obtain your consent before using analytics or other non-essential technologies.
Further information about how Google processes personal information can be found in Google's privacy information.
9. Third-party services
We may use third-party service providers to operate and improve our Website and business. These may include providers of:
Website hosting
Website analytics
Email and marketing services
Contact and enquiry management
Website security
Embedded media and content
IT and technical services
Where a third party processes personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
Some third-party services may process information outside the United Kingdom. Where this occurs, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
10. Embedded content and external websites
Our Website may contain links to or embedded content from third-party websites and services.
Examples may include videos, social media content, maps or other external services.
When you interact with third-party content, the relevant third party may collect information about you in accordance with its own privacy policy.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
11. Carecoins and other Red Umbrella services
The Website may contain links to other services and websites operated by Red Umbrella or organisations within the wider Red Umbrella group, including Carecoins.
Information collected through those services may be subject to separate privacy notices and terms applicable to the relevant service.
This Privacy Policy applies primarily to information collected through the Red Umbrella Website.
12. How long we keep your information
We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors including:
The purpose for which the information was collected
Whether we have an ongoing relationship with you
Legal, accounting or regulatory requirements
Our legitimate business requirements
Whether there is a need to resolve a dispute or enforce an agreement
Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.
13. How we protect your information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Destruction
Misuse
Alteration
Unauthorised disclosure
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
14. Who we share your information with
We may share personal information where necessary with:
Employees and authorised representatives of Red Umbrella
Service providers who process information on our behalf
IT and website service providers
Email and marketing service providers
Professional advisers
Regulators, government bodies or law enforcement agencies where legally required
Other organisations where necessary to protect our legal rights or comply with legal obligations
We do not sell your personal information.
15. Your data protection rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain types of processing
Request transfer of certain information to another organisation
Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal exceptions and limitations.
If you would like to exercise any of these rights, please contact us using the details below.
16. Complaints
If you have concerns about the way we use your personal information, we would encourage you to contact us first so that we can try to resolve your concerns.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Further information about making a complaint can be found on the ICO's website.
17. Children's privacy
Our Website is intended primarily for businesses, organisations and adults and is not directed at children.
We do not knowingly collect personal information from children through the Website.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, Website, technology, legal requirements or data processing practices.
Any changes will be published on this page and the "Last updated" date will be amended accordingly.
19. Contact us
If you have any questions about this Privacy Policy or how we process personal information, please contact us:
Red Umbrella Bespoke Mental Healthcare Ltd
18 The Triangle
Nottingham
Nottinghamshire
NG2 1AE
United Kingdom
Telephone: 0300 002 0061
Email: team@red-umbrella.co.uk
Company number: 11517587